We’ve compiled a list of frequently asked questions from customers regarding plate purchases to help you better understand our products and services.
- Are the items brand new?
Yes, all our plates are brand new and unused. Clearance sales do not affect the quality or normal function of the products.
- Why are the prices so low?
Due to continuous operating losses, we are now conducting a clearance sale, therefore all plates are being sold at near cost price or even at a loss.
- Where are they shipped from?
All orders are shipped from our US warehouse.
- How long does it take for my order to ship?
⏱ Order processing time: Processed on the same day (shipped within 24 hours)
🚚 Shipping time: Approximately 2 days (standard courier)
- Can I return them?
Yes, returns are supported:
📦 Return Period: Within 30 days of receiving the goods
📮 Return Process: Contact customer service for the return address and instructions
📦 Items must be in basically intact condition
- How long does it take for the refund to arrive?
After confirming the return:
💰 Refund Arrival Time: Refund processing completed within 3 days
- Are there any hidden fees?
No. This service is a one-time clearance sale; there are no hidden fees or additional deductions.
If you have any further questions, please feel free to contact us. We will provide you with timely assistance.