We offer a clear and convenient return process for our tableware products to protect your shopping experience and basic rights.
Due to ongoing operating losses, we are now conducting a clearance sale. All orders are subject to the following return policy, which remains unchanged during the clearance period.
📦 Return Policy
📅 Return Application Period: Returns can be requested within 30 days of receiving the goods.
📦 Applicable Scope: Only applicable to clearance orders of tableware products sold in this store.
🚚 Shipping Location: US Domestic Warehouse
🔄 Return Conditions
To ensure smooth return processing, please meet the following conditions:
The product is in basically intact condition (no serious damage or man-made damage)
It is in normal use condition that does not affect resale
Retain the original packaging (if any)
💰 Refund Policy
⏱ Refund Review Time: Processing will begin after receiving and confirming the return.
💳 Refund Arrival Time: Refunds will be credited to your account within 3 days.
💰 Refund Method: Refund will be returned to the original payment method (e.g., credit card, payment account, etc.)
🚚 Logistics and Processing Information (Unified Explanation)
📦 Order Processing Time: Processed on the same day (shipped out within 24 hours)
🚚 Shipping Time: Approximately 2 days for delivery (US domestic standard delivery)
📍 Shipping Location: US Warehouse
⚠️ Special Notes
This return policy applies to all plate orders placed during the clearance sale.
Due to inventory adjustments, some items may not be eligible for exchange; only returns and refunds are supported.
Clearance prices do not affect return rights, ensuring a normal after-sales experience for customers.
If you need to apply for a return, please contact customer service for the return address and procedure. We will process your request as soon as possible.